Friday, September 30, 2022

Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed

Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed

Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed


Role Purpose and Key Responsibilities
 

Role Purpose:

Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:

 

  • Manage the in life status of fixed customers
  • Proactively advise the customers in case there is availability issue through availability management process.
  • To achieve SLA Mean Time to Resolution (MTTR), through incident management process
  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
  • Review and improve the support processes (CRs Management) and policy to enhance customer experience.
  • Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

 

Core Competencies, Knowledge, Experience and Qualification

 

  • Strong analytical skills
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.

 

Interpersonal skills

 

  • 2+ years’ experience industry or functional experience.
  • Bachelor degree in Business Administration, Economics, Marketing or its equivalent.

 

Interpersonal skills.

  • Excellent communication skills

 

Skills

  • Dynamic Prioritisation and Multi Tasking
  • Forecasting
  • Influencing
  • Business Partnering
  • Change and Adaptability
  • Coaching and Mentoring
  • Expert Communication
  • Drives Continuous Improvement

 

CLICK HERE TO APPLY

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